Receptionist

1. Greetings

Client: Thank you for calling ABC Company; how can I help you?

Sales Manager: Hi there, this is [Your Complete Name], [Your Position] from ABC Company . We are an E-Commerce Multi-Marketplace Platform in the Philippines.

Client: Okay.

2. Agenda (Clarifications)

Sales Manager: I called you today to follow up on our email a couple of [Days] or [Weeks] ago regarding ABC Company’s [Free Business Listing], [Products], or [Services] that can benefit your Company.

Client: Okay. May I know the benefits?

Sales Manager: Alright, ABC Company offers;

• • Offer 1

  • Offer 2

  • Offer 3

  • Offer 4

  • Offer 5

3. Redirection

Sales Manager: May I speak to anyone from your [Admin] or [E-Commerce] or [Marketing] Department to discuss it further?

Client: Sure, one moment, please hold.

Decision Maker or Contact Person

1. Greetings 

Client: This is [Client Name] speaking.

Sales Manager: Hi there, this is [Your Complete Name], [Your Position] from ABC Company. We are an E-Commerce Multi-Marketplace Platform in the Philippines.

Client: Okay.

If you already know the details of the person you are calling proceed to Section 2. Agenda (Clarifications)

If the First Name is already given

Sales Manager: Can I get your Last Name?

Client: My last name is [Client’s Last Name].

If the First Name is not yet given

Sales Manager: May I know who I am speaking with to address you properly?

Client: This is [Client Name] speaking.

Sales Manager: And your Last Name, please?

Client: My last name is [Client’s Last Name].

Sales Manager: How about your Position and Department? 

Client: I’m the [Position], and I’m from the [Department].

2. Agenda (Clarifications)

Sales Manager: Alright, Sir/Mam [Client’s First Name], I called you today to follow up on our email a couple of [Days] or [Weeks] ago regarding ABC Company’s [Free Business Listing], [Products], or [Services] that can benefit your Company.

Client: Okay. May I know the benefits?

Sales Manager: Alright, ABC Company offers;

• • Offer 1

  • Offer 2

  • Offer 3

  • Offer 4

  • Offer 5

(ABC Company On-Site or On-Demand Service)

Sales Manager: May I know if the Company has any [Service/Product]? 

Client: None.

Sales Manager: If so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I’ll be sending you ABC Company’s sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

OR

Sales Manager: May I know if the Company has any [Service/Product]? 

Client: Yes.

Sales Manager: This is noted; you may want to consider ABC Company as your additional service provider and earn a commission per hour. if so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I’ll be sending you ABC Company’s sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

(ABC Company Marketplace: AHR, ART, or OS)

Sales Manager: May I know if the Company has its booking engine website or currently experiencing a low occupancy? 

Client: None.

Sales Manager: If so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I’ll be sending you ABC Company’s sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

OR

Sales Manager: May I know if the Company has its booking engine website or currently experiencing a low occupancy? 

Client: Yes.

Sales Manager: This is noted; you may want to consider ABC Company as your additional revenue stream and marketing arm. If so, I would like to set up an online meeting with you via [Google Meet] or [Zoom] to discuss this further, and I’ll be sending you ABC Company’s sales deck presentation via email. I know you are very busy, and I don’t want to take much of your time.

Client: Okay.

3. Appointment (Scheduling)

Sales Manager: Are you available in the next couple of days?

Client: Let me check on that, one moment. Yes, sure I’m free on [Date].

Sales Manager: When is the best time to book this online meeting?

Client: Let me double-check on that again, one moment. Yes, sure I’m free around [Time].

Sales Manager: Great, can I get your email address and contact number for me to set up our online meeting?

Client: My email is [Email Address]. Spell the email phonetically.

Relationship Manager: And your contact number?

Client: You can reach me at [Contact Number].

4. Extro

Sales Manager: Thank you very much for providing the information and for taking the time to answer my call much appreciated.

Client: No worries.

Sales Manager: I am Looking forward to seeing you and discussing this further.

Client: Likewise.

Sales Manager: Bye for now. Cheers!

Client: Cheers!

5. Wrap-Up

Send the Sale Deck Email then Book the said Appointment.